Warranty and Shipping Policies

WORKMANSHIP WARRANTY 

We stand 100% by our retrofit work. Our confidence means we can pass along a full 2 year warranty on all pre-built or made-to-order retrofit headlights from date of purchase. This warranty covers any defects in workmanship and component failures. If a problem arises with the headlight(s), send them back and we'll make sure all is corrected and resolved before sending them right back out to you. 

Any headlights or parts sent in by the customer that have been damaged by the customer due to mis-use, improper installation, etc. voids the warranty on the part(s). The customer will be charged for any replacement part(s) and service(s) to repair the damage.

The Workmanship Warranty DOES NOT cover normal wear and tear or hazing to the headlight lens.

LED PRODUCTS WARRANTY 

LED products such as demon eyes, halos (angel eyes), backlighting, strips, etc. do not last forever. Similar to HID bulbs, all of these products do have an operating lifespan. Demon eyes and angel eyes are exposed to heat produced from the bulbs and suffer the most stress. 

Please understand that we do not produce any LED products, we simply install them. We always update our component line to use the most current reliable and high performing LED products but do not expect these products to operate forever. Rest assured that what we are installing into your headlights are the current industry leading products.

Malfunctioning parts due to pulled wiring or improper installation is not covered under warranty and the customer is responsible for cost of replacement part(s) and labor to replace/repair.

For any LED product related issues not due to the above, the customer is responsible for the labor charge to replace/repair the malfunctioning part(s) only. The replacement part(s) is covered under warranty.

CONDENSATION WARRANTY 

While we do our best to ensure that there is a 100% perfect seal between the headlight lens and housing, we cannot guarantee that condensation will not develop. Condensation does not only develop due to standing water in the headlight, but even humidity in the air and differences in temperature and air pressure can cause similar issues. Within the 2 year warranty period, we will re-seal the headlights and ensure all rubber caps are in-tact -- free of charge.

Before inquiring about warranty for condensation issues, make sure that:
1) All bulb holders (parking lights, turn signal, etc) and their rubber grommets are in-tact and installed correctly on the light
2) All bulb flanges have caps installed snugly and securely over them
3) There are no rips or tears in the bulb caps or grommets of the bulb holders

Light condensation may develop after installation of the lights after a short period of use. This is due to the moisture in the sealant used between the lens and housing. This condensation is absolutely normal and will dissipate over time. This is NOT due to an improper sealing of the headlight. If condensation is a persistent issue, please contact us to have the lights sent back in for re-sealing.

For all Warranty repairs, shipping cost will be covered by the customer and return shipping cost will be covered by us.

If you are having any issues with our product, please email cs@rsxretrofits.com. 

RETURN POLICY 

100% customer satisfaction with our product is our goal. If you have any issues with your headlights, we will go our way to fix the problems and make sure you're satisfied in the end. Products (DIY retrofit kits, retrofit parts, HID components, etc.) must be returned within 30 days of original purchase date. A 20% restocking fee will be charged on any product returns within the allotted time-frame. Returned products are also eligible for store credit or exchange. The returned product(s) must be in original factory-new condition and free of any defects or signs of use or installation. There are no returns on any used or products that have been installed.

Services and retrofit headlights are non-refundable as they are covered by the warranty policies above.

SHIPPING INSURANCE 

We pack our headlights in their factory-original boxes that are designed to hold the headlight securely and safely during transit. Extra padding material is also packed inside for extra precaution -- however, we cannot guarantee that damage during transit will not occur. Negligence on the shipping carrier's end is always the reason for damaged lights upon arrival. 

Customers will need to add insurance up to the full cost of their purchase after order completion. UPS and USPS Priority Mail shipments include $100 worth of damage-insurance by default. If the customer does not add extra insurance, we will only be able to claim $100 worth of compensation for any damages. Any extra costs for parts and services will be billed to the customer.

To ensure that your purchase is covered completely, adding extra insurance to your purchase is highly recommended. 
Doing so ensures that you will not have to pay out-of-pocket for any part(s) or service(s) if we need to build a new light.

If your lights arrive damaged, do not install the lights on the car, and contact us immediately and provide photo evidence of the damage. The photo evidence is needed for opening a damaged item claim with the shipping carrier.
Keep the lights in the boxes along with all packaging material the way it was sent and we will instruct you further.

Please note that compensation often takes several weeks to pay out by the shipping carrier and usually involves sending out an inspector to observe and verify the damage(s). It is imperative that the lights are left exactly the way they arrived.

Compensation is paid out to the sender.
 Once we receive the compensation from the claim, only then can we order any replacement part(s) 
and perform any service(s) required to either repair or rebuild the lights. Repair/rebuild service is not done free of charge, which is why it is highly recommended that your order is insured for the full purchase amount.

Typical Insurance Claim Scenario: 
1) Customer purchases a brand new set of retrofit headlights and adds insurance in the full value amount of the purchase.
2) Upon arrival, a tab is broken on the light(s). Customer takes photo of the damages and sends us the photo evidence.
3) We open a claim and shipping carrier has an inspector come out to observe and verify the damaged item(s).
4) Several weeks later, the shipping carrier pays out the compensation for the damage(s). 
5) We order brand new light(s), part(s), etc. and build brand new light(s) for the customer.
6) Newly built light(s) is shipped out to the customer.