Warranty Policies
WORKMANSHIP WARRANTY
We stand 100% by our retrofit work. Our confidence means we can pass along a full 2 year warranty on all pre-built or made-to-order retrofit headlights from date of purchase. This warranty covers any defects in workmanship and component failures. If a problem arises with the headlight(s), send them back and we'll make sure all is corrected and resolved before sending them right back out to you.
Any headlights or parts sent in by the customer that have been damaged by the customer due to mis-use, improper installation, etc. voids the warranty on the part(s). The customer will be charged for any replacement part(s) and service(s) to repair the damage.
The Workmanship Warranty DOES NOT cover normal wear and tear or hazing to the headlight lens.
LED PRODUCTS WARRANTY
LED products such as demon eyes, halos (angel eyes), backlighting, strips, etc. do not last forever. Similar to HID bulbs, all of these products do have an operating lifespan. Demon eyes and angel eyes are exposed to heat produced from the bulbs and suffer the most stress.
Please understand that we do not produce any LED products, we simply install them. We always update our component line to use the most current reliable and high performing LED products but do not expect these products to operate forever. Rest assured that what we are installing into your headlights are the current industry leading products.
Malfunctioning parts due to pulled wiring or improper installation is not covered under warranty and the customer is responsible for cost of replacement part(s) and labor to replace/repair.
For any LED product related issues not due to the above, the customer is responsible for the labor charge to replace/repair the malfunctioning part(s) only. The replacement part(s) is covered under warranty.
CONDENSATION WARRANTY
While we do our best to ensure that there is a 100% perfect seal between the headlight lens and housing, we cannot guarantee that condensation will not develop. Condensation does not only develop due to standing water in the headlight, but even humidity in the air and differences in temperature and air pressure can cause similar issues. Within the 2 year warranty period, we will re-seal the headlights and ensure all rubber caps are in-tact -- free of charge.
Before inquiring about warranty for condensation issues, make sure that:
1) All bulb holders (parking lights, turn signal, etc) and their rubber grommets are in-tact and installed correctly on the light
2) All bulb flanges have caps installed snugly and securely over them
3) There are no rips or tears in the bulb caps or grommets of the bulb holders
Light condensation may develop after installation of the lights after a short period of use. This is due to the moisture in the sealant used between the lens and housing. This condensation is absolutely normal and will dissipate over time. This is NOT due to an improper sealing of the headlight. If condensation is a persistent issue, please contact us to have the lights sent back in for re-sealing.
For all Warranty repairs, shipping cost will be covered by the customer and return shipping cost will be covered by us.
If you are having any issues with our product, please contact us.
RETURN POLICY
100% customer satisfaction with our product is our goal. If you have any issues with your headlights, we will go our way to fix the problems and make sure you're satisfied in the end. Products (DIY retrofit kits, retrofit parts, HID components, etc.) must be returned within 30 days of original purchase date. A 20% restocking fee will be charged on any product returns within the allotted time-frame. Returned products are also eligible for store credit or exchange. The returned product(s) must be in original factory-new condition and free of any defects or signs of use or installation. There are no returns on any used or products that have been installed.
Most of our products are non-refundable, some special order items can be refunded if we cannot fulfill them. Due to Transaction Fee Policy changes with PayPal and Shop Pay in 2020, they no longer return the transaction fees on refunds. Any refunds we have to issue will be for the total MINUS this transaction fee, typically 3-4%. We have no control over this policy.
Services and retrofit headlights are non-refundable as they are covered by the warranty policies above.
SHIPPING INSURANCE
Shipping Insurance is now offered through Route service. This is a small fee of 3% of total order value paid to Route but insures your order for the total value in case of shipping damage(s) or loss. To add Route insurance to your order, check the box during checkout to receive coverage.
Route has incredible service and we recommend adding their insurance to high value orders. There is no hassle and long wait trying to communicate back and forth with the shipping company anymore. If your products are lost or damaged, they will replace the order for you and we receive a duplicate order to replace the old one.
